Delivery Terms

Coverage Area

This website is for use of UK customers only. We currently cannot deliver to Crown Dependencies such as the Channel Islands or the Isle of Man. Therefore currently this website is not available to customers in either Europe or the rest of the World.

Delivery / Collection

Most products are currently only available for delivery. If collection is required the Mica retailer supplying your order will contact you.

On lines where this is the case, you will need to travel to the supplying Mica store to collect at your own time and expense.

The supplying store will notify you when the product is ready for collection, please check with the store before travelling to avoid disappointment.

Deliveries

All goods that are either delivered or collected must be signed for by an adult. Proof of age may be required on certain products. Most deliveries are made by the Royal Mail and their subsidiaries or parcel carrier services and so are limited by their restrictions.

Whilst we endeavour to ensure timescales suggested are met, they are best estimates and consequently deliveries to some areas may take longer than others. Where possible we will state these variations in the basket process, but in general longer lead-times are expected for non mainland areas such as Isle of Wight, Isles of Scilly, Scottish Highlands & Islands and Northern Island.

If an item is out of stock, needs to be ordered in to store or is despatched direct from a supplier or manufacturer, then deliveries may also fall outside of expected delivery time scales indicated at point of sale and on order confirmations.

Please also allow for seasonal fluctuations where parcel carriers and Royal Mail experience high volumes or are affected by adverse weather conditions.

Orders that contain multiple items may be despatched from more than one source. For multiple item orders you may receive multiple deliveries which may lead to varied fulfilment and delivery times per item.

We provide a standard delivery charge at point of sale, parcel carriers and postal services may impose higher than expected charges or surcharges for delivery to certain locations inclusive of but not limited to, the Scottish Highlands and Islands, Isle of Scilly, Northern Island, other non-mainland areas. Should this be the case the Mica store fulfilling your order will contact you to advise of the higher than expected cost and offer you the opportunity to pay the difference or cancel your order.

The Mica retailer fulfilling your order will update any information as it becomes available. If you have any enquires about an order please contact the Mica retailer fulfilling your order via the contact information on the order confirmation email.